Commercial Flooring

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It is amazing how many times I look at a flooring issue at a hospital, and end up hearing the same concerns I have being expressed by the staff.

What lies beneath? When it comes to tile and stone installation, let's be honest: more often than not, the consumer doesn't know (or care).

More competition, rising costs, emphasis on reducing internal expenses, improving the customer experience: It's a roller coaster ride.

Floor coverings have never been more creative, nor have there ever before been so many options from which to choose.

If you're in the flooring business as a dealer or contractor, then "open, empty, clean, no take-up" is what you hope to see. Usually, though, what you find is furniture. Lots of furniture.

When customers object or voice their concerns, your measure as a salesperson is what you do next. And your first response might be to start talking...

During an advisory committee meeting to discuss moisture problems in concrete, a concrete engineer said, "The problem with the flooring industry is they use water-based adhesives."