Connecting with customers is vital to the success of any business. Flooring contractors are no different, but which customers and how? Who do you spend time with—architects, designers, end users or general contractors? What about product manufacturers?
Pavilion Floors came to life a little over 10 years ago in 2003 with a very small startup staff. I brought 25 years of flooring knowledge to the table and a four-generation family history in the flooring industry dating back to the Mohawk/Bigelow carpet mills of upstate New York, but I knew that would not be enough.
Like many flooring contractors, JP Flooring in Westchester, Ohio started out as a small installation company in 1988. Our founder, Phil Schrimper, first learned the carpet business by working for a local retailer and branching out into starting his own company was a natural move motivated by his entrepreneurial spirit.
