When I first entered the ceramic tile industry over twenty years ago, I did so with a small pamphlet of basic information I needed to know before I assisted my first customer. Looking back, I would venture to guess that most of my customers were more educated about how to install ceramic tile in their home than I was. The training I received was really not that bad. However, the company couldn’t afford for me to attend lengthy training programs. It was Learn On The Job 101.