The 42 members of the National Flooring Alliance (NFA) met in Nashville for the group’s fall meeting. We caught up with the group’s president, Jason McSwain, president of McSwain Carpets & Floors in Cincinnanti, to learn about the group’s NFA’s strategic focus going into 2020.
Different personality types have different communication styles and diverse ways of making decisions and achieving results. When connecting with customers, personality styles need to be recognized and carefully regarded if we want to consistently make sales.
We had an opportunity to talk with Tom Jennings, vice president of professional development, World Floor Covering Association, about some of the elements of good retail service.