The National Tile Contractors Association (NTCA) held a Five Star contractors program, sponsored by MAPEI, in Vancouver, British Columbia.

The National Tile Contractors Association (NTCA) recently held a Five Star contractors program, sponsored by MAPEI, in Vancouver, British Columbia.

NTCA contractors and their spouses combined educational and networking programming with sightseeing excursions. In addition to discussions centering on the latest standards, Five Star contractors attended technical presentations by MAPEI personnel addressing grout technology, large format and thin tile installations, and substrate preparation.

Ethan Cowles, professional educator and facilitator with Fails Management Institute, facilitated working groups that addressed project management, estimating, cash flow operations and understanding in detail balance sheets, income statements, budgets and financial statements.

According to an NTCA representative, the association plans to offer a Five Star program every year, and is also in discussions to develop regional training opportunities for Five Star contractor employees as well as operational analysis.

For more information, visit tile-assn.com and mapei.us.