American Carpet One, a CCA Global affiliate based in Honolulu, is the winner of the World Floor Covering Association's (WFCA) Gold Standard Award for excellence in retailing.
The WFCA Gold Standard Award carries with it a $5,000 check, a trophy, acknowledgement on the association's website and a customized WFCA seal for the winning store’s entrance.
“American Carpet One took center stage amongst multiple submissions for this year’s Gold Standard Award,” said Scott Humphrey, WFCA's CEO. “They have achieved double-digit sales increases over the past few years in part because they view their employees as a direct reflection of the company and an asset to invest in. In addition, their customers are the cornerstone of every decision they make. Not surprisingly, American Carpet One has been in business for over 40 years. Recently they were recognized in Hawaii Business Magazine as one of the state’s most charitable companies. They even achieved 100% employee participation on their most recent fundraising drive.”
According to Humphrey, Carpet One's team works together admirably to provide exceptional customer service and support in order to ‘turn the customer into a raving fan.’
“American Carpet One was one of the first nominations we’ve received that was accompanied by multiple recommendation letters from an impressive lineup of industry dignitaries who felt compelled to endorse David Arita and his staff,” Humphrey added. “We were also very impressed with American Carpet One’s approach to educating and inspiring the new and repeat customers who walk through their doors. Each customer is greeted personally and then assigned a salesperson for a personalized tour of the showroom. Each product category is showcased through a vignette with options to suit every taste and budget. The galleries and walkways in American Carpet One are described as a ‘curated quilt’ of flooring possibilities.”
Arita, American Carpet One's president, stated, “We are honored to be recognized by the WFCA with the Gold Standard award. With a 40-year history we have spent a lot of time honing and perfecting our business practices and I am proud that the team is being recognized by the WFCA.”
For more information, visit WFCA.org.
