Everyone in business can look back and see events and relationships, both good and bad, that changed the course of their company. These are huge tipping points for our business, but some can prevent us from landing desirable clients. It is crucial to learn how to identify the problem client who only serves to drain us of our time, money and morale. 

Total comparable store sales decreased 15.4% versus the same period last year. Gross margin of 36.6% decreased 70 basis points as a percentage of sales, driven by $2.1 million in incremental costs related to customs delays on flooring products that contain PVC as a consequence of the Uyghur Forced Labor Prevention Act.

CCA Global’s Retail 2.0 journey is elevating the customer experience and shorting the time it takes for them to select the right flooring product.

Kyle reminds us that it is okay to stop and smell the flowers from time to time. Running a successful business requires us to take care of ourselves to better serve yourselves, your families and your customers.

Want to make 2023 the year your retail flooring business is more profitable, more efficient and ready for growth? In the first installment of our new technology series, QFloors President Chad Ogden shares his five ways technology can improve your business.

Michael Barrows, general manager of Atlanta Flooring Design Centers in Suwanee, Georgia, shares his experience dealing with cases of customer fraud that cost the retail operation nearly $30,000 and other retail stores in his county more than $100,000. 

Is it possible to change your mindset to be more positive to provide a better customer experience and boost business? 

Carpet Court is a chain of 65 flooring and window treatment showrooms in New Zealand that does work for residential, multifamily and senior living projects. Hear from Gavin Danks, national product manager of Carpet Court, about trends he’s seeing and what impresses him about the U.S. flooring market.

Housing in the United States needs considerable investment to address energy efficiency, accessibility, and disaster mitigation and recovery, according to a recent report by the Harvard Joint Center for Housing Studies.