Columns

RSS

From 1985 until my unforeseen double heart valve replacement in 2010, most of my peers considered me the premier sales trainer in the industry.

See some of April's top headlines.

I have a confession to make. I have done (and am done) with telemarketing.

Many customer complaints can easily be avoided during the sale if she knows what to expect.

Every day I thank my lucky stars that my retail “small box” store is located between two “big boxes.”

Peter Drucker once wrote, “Identify the future that has already happened.” For my money, that future has transformed not just our industry, but all industries and all markets.

John Hughes began his adult life working in Omaha for a manufacturer in another industry. During a strike seven years later, he got a side job working with his brothers at a flooring store in Iowa to cover the bills.

I’ve always been curious about the term “lean” as it pertains to lean manufacturing or lean production.

When it comes to journalism, be it trade or consumer news, there are stories that inevitably get repeated on an annual basis.

Expansion joints, also known as movement joints or movement accommodation joints, are critical to the success and longevity of ceramic and porcelain tile installations.