The 42 retailers representing the National Floorcovering Alliance (NFA) gathered in Newport, R.I., in October to plan for winter market and to strategize for 2018.
Canada Nufloors is a retail group with a unique structure and a group that has shifted gears over the past year or so to make sure all of its cylinders are firing at maximum efficiency.
I was born and raised in the flooring business. Of the many things my father taught me, the one that stuck with me most was "always take care of your customer."
Digital and mobile communications are becoming the norm and the preference. Just as we wouldn't ignore the phone ringing in our showroom or disregard a customer in the doorway, we can't blow off digital messages from consumers.