“It was working when I left” was the sick
sarcastic joke of a response I used to get from some of my troublesome Techs
when I would confront them the next day with a callback.
Working with contractors for years now, one thing is common. As contractors, we love any new tools that we can get our hands on, but not so much when it
The first time my dad cautioned me about, “Stepping Over Dollars to Pick Up Dimes”…I was still a kid in the business. So, I asked him, “What does that mean?”He
Backing up your computer files is not important! It’s only important when something goes wrong. And something always can go wrong. I know because it did at my shop years
I’m constantly asked, “Al, what should I do about a staff member who has been a good team member in the past but is now struggling at work because their
Why the big fuss about getting testimonials anyway? It’s simple. I learned a long time ago that what you tell me about you is interesting but what I really want