Sam Allman is president of Allman
Consulting and Training. He is
an internationally recognized motivational speaker, consultant, trainer
and author who delivers inspiring programs in areas such as leadership,
customer service, management development, team building, retail sales
and personal quality management. He has developed many audio and video
programs and has created hundreds of training and educational learning
systems.
In sports, no team can win without a strong bench – the quality of its substitute players. No business can perpetuate itself either without a strong bench, i.e., competent employees ready to fill vacant leadership and other positions.
This year’s recipient of the World Floor Covering Association’s Gold Standard Award for excellence in retailing, Cincinnati-based The Rug Gallery, “stood out from the crowd” of entries, according to D. Christopher Davis, the WFCA’s president and ceo.
As I began to prepare this column, I knew I wanted to continue focusing on the efficacy of using the 2010 WFCA Financial Report for identifying areas in a floor covering business to improve.
When hurricanes are threatening, every meteorologist seems to use the phrase hunker down. I think that is what many retailers have done and are doing in this current economic time.