Customer service - Articles - Page 3 | FLOOR Trends & Installation

WFCA to Host Webinar Series for Installers, Retailers

The two-part panel discussions for all floorcovering professionals will explore challenges, solutions, and insights to improve team dynamics.

August 21, 2020

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World Floor Covering Association and International Certified Flooring Installers Association are excited to co-host a two-part webinar series that will help floor covering retailers and installers strengthen their team dynamics to create an unforgettable customer experience from sales through installation.

The Likeability Factor for Flooring Salespeople - Communication

Buddy Wisdom

August 6, 2020

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In part two of this series, we will cover how the right style of communication transmits positively to the prospect.

Nebraska Furniture Mart Debuts Stainmaster Home Studio

August 3, 2020

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To help ease anxiety over tough flooring choices, Stainmaster and Nebraska Furniture Mart have teamed up on a new digital kiosk aimed to make carpet buying easier.

The Likeability Factor – Part One

Buddy Wisdom

July 15, 2020

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There are many selling systems and approaches to sales. But the one quality that never differs is that salespeople who are exceptionally successful are likeable.

The Skill of Confidence in Selling Flooring

Buddy Wisdom

June 12, 2020

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Here are a few mental actions that will arouse confidence and quiet self-doubt in selling situations.

Logistics and Floor Coverings

A Conversation with Xpress Global CEO Darrel Harris

Dave Foster

June 3, 2020

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We had an opportunity to sit down with Darrel Harris, CEO of Xpress Global Services, a firm that specializes in logistics within the floor covering industry, to look at this relationship and what we can expect in the future.

Interface Supports Designers with Distance in Mind

May 25, 2020

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Interface, a worldwide commercial flooring company, debuts its Virtual Project Team, a curated set of Interface resources to support customers and building industry professionals at any stage of the flooring design and installation process or fully from concept to completion.

The Success of the Flooring Industry is Built on Relationships

Mark Bischoff

May 15, 2020

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The opportunity for flooring companies to partner for success eventually leads to dream teams for clients.

Flooring Sales Tip: Characteristics of a Great Salesperson - Part Two

Buddy Wisdom

May 14, 2020

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In part one, we examined many of the positive qualities of a great salesperson. In part two, we continue the discussion about what makes a certain few in the selling world so successful while others struggle.