We recently attended the Carpet & Rug Institute's (CRI) 2017 annual meeting of in Dalton, Ga., where we had the opportunity to talk with Joe Yarbrough, the trade group's president.
The 42 retailers representing the National Floorcovering Alliance (NFA) gathered in Newport, R.I., in October to plan for winter market and to strategize for 2018.
I was born and raised in the flooring business. Of the many things my father taught me, the one that stuck with me most was "always take care of your customer."
Guided by this year’s theme, “Own It,” attendees of Carpet One’s summer convention were led through various ways to own the customer experience through all aspects of the sale—online, in store and at home.
