The Flooring Contractors Association (FCICA) will host a webinar on Thursday, May 22 at 11:00 a.m. EST. business management consultant and director of retail sales development for Fabulous Floors, Lisbeth Calandrino will present, 'Are You Managing Your Online Reputation? How Customer Service Fits Into Your Social Media.'

Did you know that your online reputation will drive customers to or away from your business? Customer service has moved into social media, customers are “serviced” online before they even get to your business. Businesses must know how to manage their online reputation.

Learn strategies for managing your online reputation through social media; in addition to, understanding how customer service has changed and how your business can be effective, knowing how your customer service will help build your business and how to connect consumers on social media so they can help you expand your customer base.

For more than 25 years, Lisbeth Calandrino has helped entrepreneurs as well as corporations get to the next level in their industries. She is co-founder and vice president of Peachtree Communications, a full-service communications, training and marketing firm which publishes Fabulous Floors, one of the top consumer magazines in her industry. She has written for several trade magazines, including Floor Focus, and publishes a daily business blog.

This webinar is an American Institute of Architects (AIA) Approved Continuing Education System (CES) webinar.The AIA CES mission is to support AIA members in mastering new knowledge and skills to meet the changing requirements of the profession and to responsibly meet the role that society entrusts to architects.  

Register today at http://www.fcica.com. Registration deadline is May 21, 2014 at 3:00 p.m. EST.