Focus on Resilient: Invest in training rather than complaints

Today, if you look at the availability of training, it is almost nonexistent. Wholesalers are left to finance installation training seminars with little or no help from flooring contractors or others in the installation community. Manufacturers have also spent time and money developing training programs but they too get little or no support beyond their wholesale network. To quote Tom Peters, author and motivational speaker, “Our investment in training is a national disgrace. That should come as no surprise. Despite lip service about people as our most important asset, we value hardware assets over people, and have done so for the last century.”